Athens, Greece (EU) houses both a production facility and a distinct retail store for Alchemy. For the retail shop's whereabouts, please refer to the resellers' section.
Certainly, provided that your nearby diving shop collaborates with us or our authorized distributors. To locate a distributor that caters to your area and obtain their inventory of retail stores, please refer to the resellers' section.
You have the option to purchase items from this online store directly, or through one of our distributors or affiliated local stores.
Our products are shipped globally, with the exception of the North and South Korea areas. If you are located in South Korea, kindly get in touch with One Breath through their representative, Mr. YG Hwang.
For customers located outside of Greece, we offer three payment methods. The first option is to make a bank wire transfer of the order amount directly to our bank account. Details for the transfer will be included in your order confirmation email. The second option is to use our ePOS Paycenter Credit Card payment method, which allows you to complete payment using your credit card. This service is powered by Piraeus Bank S.A. in Greece, and during checkout, you will be redirected to the bank's payment platform, with no card details stored on our website. The third and final option is to use the PayPal™ service to complete payment on the PayPal payment platform, with the option to use either your credit card or PayPal balance. Again, no details are stored on our store's website. Please note that in the case of a refund being issued for a PayPal payment, any fees charged when the original payment was received will be retained by PayPal.
Customers located within Greece have all the payment options mentioned above, as well as a fourth option of Cash-On-Delivery for orders delivered within Greece by ELTA Courier (door-to-door). Payment can be made in cash or by credit card upon delivery, with no extra charge.
To ship our products worldwide, we utilize fast and reliable registered services such as EMS, SPM, DHL, DHL-Express, and FedEx, which can deliver to almost all locations within 1 to 6 working days. For domestic sales within Greece, we use ELTA Courier (door-to-door), which can deliver your parcel within a maximum of 3 days.
Regarding fins, there is typically a production lead time of around 10 working days (2 weeks). However, this timeframe may vary, so please feel free to ask any questions just before placing your order to ensure that you are comfortable with the waiting time. Products other than fins are typically available from our stock.
Choosing the right stiffness for your fins depends on several variables. First, we consider your body type and mass. If you are a small individual weighing less than 65kg, then a soft pair of fins will likely be suitable for you. If your weight is between 75kg and 85kg, then a medium pair will probably be sufficient. However, if you are larger than 100kg, then a M/H or a hard pair will likely be the best choice.
Here is a rough guide to help you select the right stiffness:
• < 70kg - SOFT
• 65-75kg - MEDIUM/SOFT
• 70-90kg - MEDIUM
• 85-100kg - MEDIUM/HARD
• > 100kg - HARD
Please note that the stiffness recommendation can vary significantly depending on the diving skills, needs, and personal preferences of each diver. If you plan to use your fins for swimming or snorkeling, then a slightly softer pair than the kg-based recommendation will be perfect. However, if you require high performance or plan to swim/dive under strong currents, then you will likely need a bit harder pair than the kg-based recommendation. Many experienced freedivers prefer softer fins in general as they can maximize the fins' performance and have more room to work on their kicking technique. If you have any questions or concerns, please do not hesitate to contact us, and we will be happy to assist you in selecting the right model and stiffness for your needs.
Selecting the appropriate blade length depends on several factors, including the intended use and your body type. We are here to assist you in making the right choice, so please contact us for guidance.
Only defects or damages resulting from a failure in material or workmanship are covered by the alchemy warranty program for carbon fiber fins. Other defects or damages, in particular those listed below, are not covered by our warranty: Defects or damage caused by normal use and wear, defects or damage caused by heavy, unusual, or incorrect use, or use under abnormal conditions (blows, jerks, falls, bumps, etc.), defects or damages caused by lack of or incorrect maintenance or through negligence, defects or damages known or evident at the time of purchase of the product, clear defects or damage tacitly accepted, that did not interfere with the product's operation, scratches or damage to the footpockets and all other external areas due to normal use of the product, defects or damages caused by cleaning materials or other substances containing aggressive chemicals (solvents, surfactants, aggressive cleansers, etc.), defects or damages resulting from alterations and changes made to the products without authorization, defects or damages caused by improper assembly of the components, defects or damages caused by failure to follow product instructions in the User’s Manual, defects or damages caused by prolonged use of the product in chlorinated or polluted water, defects or damages caused by exposing the product to excessive temperatures, fire, or prolonged exposure to sunlight. Not covered by warranty are blades that have been drilled or cut on the carbon fiber part. All components subject to normal wear and tear (footpockets, silicone water-rails, stickers, etc.) are not covered by the warranty unless it can be shown that the problem is a manufacturing defect. This warranty does not cover equipment used for rental, military or commercial purposes.
If you have made a mistake when ordering fins, please get in touch with us as soon as possible, and we will do our best to rectify the situation before manufacturing or shipping your order. If you receive your fins and there is a problem, you can return them to us, and we will replace them free of charge. However, you will need to cover the cost of shipping back and forth. If you are located outside of the European Union (EU), please ensure that you use incoterms DDP (Delivered Duty Paid) when sending your items back to us. Please note that we will not cover import duties or taxes for returned items.
When returning items to us, they must be in the same condition as they were when they were manufactured. Unfortunately, we cannot replace used or scratched fins. Additionally, some items may not be eligible for return, so please be sure to review the specific returns policy on the product description page.
For items purchased using PayPal, if a refund is issued, any fees charged when the original payment was received will be retained by PayPal.
This web shop displays all prices inclusive of tax/VAT. As per commercial and tax laws in Greece, any purchase made on this website is regarded as a retail sale in Greece, and hence, VAT tax (24%) is applicable on all products, which is already included in the displayed prices. However, if you are a company making purchases for trading within or outside the EU, you may be eligible for VAT deduction, but you must provide detailed corporate information, and a commercial invoice between companies will be issued. If you are located outside the European Union, your order may be subject to customs duties and import taxes, and it is your sole responsibility as the buyer to bear these expenses if they arise.
To get in touch with us, you can either use the contact form on this website or send us an email directly. We will make every effort to assist you as soon as possible.