Due to the overwhelming demand for deliveries worldwide, as well as modified practices by our shipping partners to keep their workforce and customers safe, customers should anticipate parcel delays for December 2020 and January 2021. Greek Post is responding to unprecedented parcel volumes and has suspended all service guarantees, including Express post (EMS/SPM). Therefore, we are unable to give you an accurate estimate of your parcel's arrival date. Please use the provided tracking information to check online for the most up to date information on the shipment. Delays of several days or even weeks are not uncommon at this time. We appreciate your patience and understanding.
We will continue to be here to support you as our customer, before, during, and after your purchase & shipping process. However, due to these long and universal delays, we are not able to re-ship orders or flag them for investigation with the same expediency as we were able to prior to the delays associated with the COVID-19 pandemic. Thank you for being our customer, and we appreciate your support more than ever at this time.
Alchemy is in Athens, Greece (EU). There is a manufacturing location and a different retail shop in Athens, Greece. Check the resellers section for retail shop location.
Yes, if your local diving store works directly with us or with one of our official distributors. You can check the resellers section to find a distributor that covers for your region and ask about their retail store list.
Everywhere! You can either shop directly from this web store, buy from one of our distributors or from a local store that works with us.
Yes. We ship our products worldwide excluding North & South Korea region. Please contact alchemy Korea (Onebreath / Eventool) if you are located in this region. Contact person Mr. YG Hwang
If you are not located in Greece, there are 3 means of payment offered. First option would be to bank wire-transfer the amount of your order straight to our bank account (details will be included in your order’s confirmation email). Second option would be to use our ePOS Paycenter “Credit Card” payment option and complete payment with your credit card. ePOS service is powered by Piraeus Bank S.A. in Greece, you are redirected to the bank’s payment platform during checkout and no card details are stored anywhere. Third and last option is to use PayPal™ service and complete your payment on the PayPal payment platform (redirected) using either your credit card or your PayPal balance. Again no details are stored by our store at any point. Concerning payment via PayPal, if a refund is issued, any fees that were charged when the original payment was received are retained by PayPal.
Customers within Greece, you have all the options mentioned above and a 4th choice of Cash-On-Delivery for your order delivered within Greece by ELTA Courier (door-to-door). Payment can be done in cash or credit card upon delivery without any extra cost.
We use EMS, SPM, DHL, DHL-Express and FedEx when shipping worldwide which are fast, reliable, registered service that will get to almost all locations within 1 to 6 working days. Within Greece (domestic sales), ELTA Courier (door-to-door) is used that gets your parcel delivered within a maximum of 3 days.
Considering fins, there is a lead time to produce which is normally around 10 working days (2 weeks). This time may vary so feel free to shoot a question just before ordering to make sure you can handle the waiting. Products other than fins are usually available from stock. Once the ordered product is shipped then transit time depends on the carrier service you choose. It can take from some days with fast courier service, to some weeks through standard parcel service.
Well that depends on many variables. First, we check your body type/mass. If you are a small guy or girl below 65kg then a Soft pair will probably be ok for you. If your weight is between 75kg and 85kg a Medium pair will be probably ok and if you are really big (>100kg) then a M/H or a Hard pair will be ok.
A rough guide that will help you choose the right stiffness:
• < 70kg - SOFT
• 65-75kg - MEDIUM/SOFT
• 70-90kg - MEDIUM
• 85-100kg - MEDIUM/HARD
• > 100kg - HARD
If you notice something unusual about the list above is because stiffness recommendation varies a lot depending on the diving skills, needs and personal preferences of each diver. If you want your fins for swimming or snorkeling, then a slightly softer pair than the kg-based recommendation will be perfect. If you want performance or you’re about to swim/dive under strong currents, then you’ll probably need a bit harder than the kg-based recommendation. Lots of experienced freedivers tend to go for softer fins in general as they are taking the most out of the fins’ performance and have more room to work on the kicking technique. Under any circumstances feel free to pop a question and we’ll be happy to help you choose the right model and stiffness!
Please also the following video about choosing the right fins for you:
As you’ve probably seen online there is a +Plus version of the V3-30 model which offers 10cm longer blades. Based to our test results longer blades offer a good performance only if you have a very good kicking technique and you can understand and adjust the oscillating speed of your kicks. Longer blades are also better if you are a really tall guy/girl and extra length comes as natural proportional sizing effect. They’re also producing great looking photos if that’s what you seek :) We still have the best test results with our standard-length blades as you can see on the efficiency chart posted, but we’ve also learned to hear our customers who eagerly asked for more (lengthwise) around the globe.
Only defects or damages resulting from a failure in material or workmanship are covered by the alchemy warranty program for carbon fiber fins. Other defects or damages, in particular those listed below, are not covered by our warranty: Defects or damage caused by normal use and wear, defects or damage caused by heavy, unusual, or incorrect use, or use under abnormal conditions (blows, jerks, falls, bumps, etc.), defects or damages caused by lack of or incorrect maintenance or through negligence, defects or damages known or evident at the time of purchase of the product, clear defects or damage tacitly accepted, that did not interfere with the product's operation, scratches or damage to the footpockets and all other external areas due to normal use of the product, defects or damages caused by cleaning materials or other substances containing aggressive chemicals (solvents, surfactants, aggressive cleansers, etc.), defects or damages resulting from alterations and changes made to the products without authorization, defects or damages caused by improper assembly of the components, defects or damages caused by failure to follow product instructions in the User’s Manual, defects or damages caused by prolonged use of the product in chlorinated or polluted water, defects or damages caused by exposing the product to excessive temperatures, fire, or prolonged exposure to sunlight. All components subject to normal wear and tear (footpockets, silicone water-rails, stickers, etc.) are not covered by the warranty unless it can be shown that the problem is a manufacturing defect. This warranty does not cover equipment used for rental, military or commercial purposes.
Yes, under certain conditions. If you made a mistake ordering fins, please contact us immediately so we can possibly solve it before manufacturing or shipping. If you received your fins and something is wrong, you can send them back and we will replace them for free. You only have to pay the shipping cost back and forth. If you are located outside European Union (EU) please make sure you send your items back using incoterms DDP (Delivered Duty Paid). We shall not pay import duties and taxes for returned items. We will check the fins you are sending back to be in the exact condition they were when manufactured. We cannot replace used or scratched fins. For other items, like belts e.g., it is easier to go through this process but again, we can only replace items in perfect condition or damaged on arrival. Concerning payments done via PayPal, if a refund is issued, any fees that were charged when the original payment was received are retained by PayPal.
All prices shown to this web shop are tax/vat inclusive. According to commercial and tax laws in Greece, any purchase made within this web shop is considered to be happening in Greece; like a physical retail sale. All retail sales in Greece are subjected to VAT tax (24%) which is included to our products’ prices. VAT deduction can only happen if you are a company buying products for trading within or outside EU and therefore a commercial invoice between companies is issued (detailed corporate info needed). Customs duties and import taxes may occur to your order if you are located outside the European Union. It is the sole responsibility of the buyer (you) to pay for these expenses if they occur.
You can contact us directly through the contact form of this web page or by sending a direct email to us. We’ll do our best to help you out ASAP!